Join BrightHR as a Customer Solutions Specialist and lead the way in service recovery and client care. Be the voice of calm when clients need it most.
- 🚀 New roles due to internal career movements
- ✈ Thrive in a business that values accountability, outcomes and people
- 📈 Chart your career pathway & growth opportunities, the world is your oyster
As a proudly privately-owned company with unmatched financial stability, our global growth is accelerating year after year. We foster an innovative, people-first culture where professional development and work-life balance are paramount.
In this role you’ll be the voice of calm and solutions. When a client raises concerns, you’ll step in with empathy, professionalism and action. From handling escalations to owning end-to-end resolution, you’ll be trusted to protect relationships and more importantly, retaining clients.
What you'll be doing:
- Manage and resolve client complaints and complex queries with speed, ownership and care.
- Collaborate with internal departments to investigate and respond thoroughly and promptly.
- Restore confidence through personalised communication, timely updates, and proactive follow-up.
- Track themes, share insights, and help reduce future complaints through smarter service delivery.
- Strong experience in complaints resolution, service recovery, or dispute handling resulting in client retention — ideally B2B. Regulatory experience is a HUGE plus.
- Exceptional communication and problem-solving skills, with a calm, empathetic approach.
- A natural drive to fix, improve, and take accountability.
- Confident navigating competing priorities with a sense of urgency and professionalism.
We’re committed to offering a rewarding and supportive environment where you can build a long-term, fulfilling career. At BrightHR, we offer:
- BrightHR Profit Share – Annual bonus based on company performance—when we succeed, so do you!
- Enhanced Leave – start with up to 25 days, PLUS birthday & volunteer leave
- Reward & Recognition – Monthly Super Service Awards with $1K bonuses, and Global MVP Awards to celebrate your contributions.
- Bright Exchange – Access to thousands of curated discounts on everyday essentials.
- Education Assistance Program – Support for your ongoing professional development and learning.
- Career Pathways – Clearly defined career development opportunities to help you reach your goals.
- Health & Fitness Perks – Discounted gym memberships and private health insurance to ensure your well-being.
If you're ready to see how "BRIGHT" your future can be with BrightHR, Apply NOW.
BrightHR is an equal opportunity employer and values diversity. We encourage applications from all qualified candidates.