Onboarding Account Manager

Salary: Up to £25,000 • Location: Manchester

Onboarding Account Manager

Manchester Up to £25,000

Role Description

In a fast paced, global business, provide excellent customer service to new clients throughout-bound calling, by pro-actively contacting clients to arrange their on-boarding call and offer additional training to disengaged users. Contribute to increased engagement and retention rates and improve client sentiment and online reputation. Contribute to the business’s Super-duper service strategy whilst exceeding individual KPIs and embrace our company values with every interaction.

Main Responsibilities

  • Provide an excellent customer service to our new and existing BrightHR clients

  • Carry out pro-active implementation calls to new clients to welcome them to the service and provide them with an overview of the system and assist with the set-up of their account

  • Continue to account manage each on-boarded client during the first 30 days of their service agreement, keeping an accurate record of discussions with each client on Salesforce

  • Contribute to BrightHR’s business goal of migrating all HRonline users to BrightHR

  • Take ownership of any Service Issues raised by the client, keeping an accurate account of the client’s concerns on the relevant CRM system

  • Conduct demonstrations of BrightHR by webinar for prospect clients and those wishing to migrate from HRonline

  • Ensure all Service Level Agreements are adhered to at all times.

  • Meet and exceed all Key Performance Indicators

  • Contribute to team targets, paying particular attention to customer experience and feedback.

Skills and Experience

  • Customer service experience is essential

  • The ideal candidate will have experience of working in an out-bound, telephone based role

  • Must have excellent listening skills and be able to communicate with clients and users of varying technical ability

  • The ability to work in a fast-paced environment.

  • Able to adapt to change

  • Can take responsibility of own product knowledge

  • Able to communicate at different levels throughout the business

We are BrightHR; the only software powered by HR, health & safety, and legal experts. Everything you need to simply manage your staff, all in one place, PLUS free tools to set your business apart. We are on a mission to transform people management for businesses. We’ve been making life easier for employers since 2015 with our range of innovative software, are providing HR, H&S, and business support to over 95,000 businesses globally. We are a people business. The market moves quickly and so do we. We put the customer first, working hard and always looking ahead, purposefully innovating to ensure peace of mind.