Research & Development

Principal User Researcher

Salary: Up to 70k • Location: Manchester

We’re looking for a Principal User Researcher that cares deeply about user centered design, incremental lean product delivery and who wants to work in a maturing SaaS business with a rapidly expanding customer base launched in three continents and five countries. With annual revenue in excess of £20Million, over 86000 clients and 300,000 active monthly users our product set developing rapidly in core areas and adjacent areas at an extraordinary pace. You will be responsible for ensuring our customers both current and future are represented in decisions about the product.

What you'll be doing

BrightHR has a strong user experience and design team which also incorporates user research. We rely heavily on user research to adjust or product direction and iterate all our features, favouring delivering an MVP and seeking feedback from the consumers. We have a co-located service and sales team and a highly engaged board of directors resulting in a highly driven commercial environment that relies on research, strong delivery, measurement and iteration. You’ll be working across seven autonomous cross functional product teams with all the skills required to build super products ensuring that the user has influence. You will direct our teams to deliver best practice in user research and build a world class capability.

Who are we looking for?

We are looking for an experienced Principal User Researcher able to to positively influence the direction and help us define the future for user research. You will be able to coach and mentor the teams and engage inform and negotiate with a diverse and senior set of stakeholders. We want someone who can understand the needs of our customers and make decisions based on high volumes of data. You’ll love collaborating, particularly with designers and delivery teams, and can turn their vision into great products. You’ll need to be understand when to drive research and how to deliver information to make decisions rapidly. What you'll get Salary up to £70,000 A great office in the heart of Manchester with flexible working arrangements. 25 days paid holiday plus bank holidays, rising to 28 with time served. Profit share. Christmas bonus after 3 years. *Pension, Perkbox, Bonusly and other benefits

About BrightHR

We’re building great software and services for small and medium businesses to help them with their HR needs. We want to liberate the time of business owners and managers so that they can do the things they are passionate about. We’ve won multiple awards for our software, including Personnel Today’s HR Tech Provider of the Year for 2021.

Since starting up in 2015, we’ve grown to a successful, profitable business with global reach and ambitions to keep expanding. Our habit of putting the needs of our users first allowed us to successfully help tens of thousands of businesses

We believe we’ve created a great workplace for product delivery professionals to grow their careers. We empower and trust our people and teams as they know best how to please our customers. You will find support, mentors, and the space to learn and become a better professional.