User Researcher

We’re looking for a User Researcher that cares deeply about user-centred design, incremental lean product delivery, and happy users. It's a chance to work in a maturing SaaS business with a rapidly expanding customer base, launched in three continents and five countries. With nearly 100,000 customers and more than half a million active monthly users, our product set is developing rapidly in core areas and new adjacent areas too. You'll be helping ensure that our customers - both current and future - are front and centre in how we develop our product.

What you'll be doing

BrightHR has a strong user experience and design team which also incorporates user research. We rely heavily on user research to adjust our product direction and iterate all our features, favouring delivering an MVP and seeking feedback from our customers. We have a co-located service and sales team and a highly-engaged leadership team, resulting in an energetic commercial environment that relies on research, strong delivery, measurement and iteration.

You'll be designing & conducting research to understand the users' feelings and opinions of our product and services; identifying customer problems and missing features based on research from customers, prospects, and the market. You'll be collecting and analysing data from many sources, including direct user engagement, feedback, product, and analytics to make recommendations for change.

You'll be working with other user researchers, UX designers, insight and business analysts, and product development teams.

Who are we looking for?

We are looking for a User Researcher with a good understanding of user research planning, methods, and execution, and practical experience of applying these to support product development. You'll love working collaboratively with others, and will be enthusiastic about being proactive and taking opportunities to get things done.

You'll bring a user's perspective to all your interactions, and have good skills in communicating important insight and balancing that with making pragmatic decisions.

What you'll get

• Salary of between £30,000 and £45,000, dependent on experience
• A great office in the heart of Manchester with flexible working arrangements.
• 25 days’ holiday, plus bank holidays.
• A holiday increase after 2 and 5 years’ service.
• Pension Plan and Life Insurance.
• Profit Share Scheme.
• Company incentives, access to discount schemes.
• Day off on your birthday.
• Access to our Employee Assistance Programme.
• Bonusly.
• Eligibility for Christmas Bonus and Private Health with time served.
• Payday Celebrations.
• Entry into SuperPerks competition.

About BrightHR

We’re building great software and services for small and medium businesses to help them with their HR needs. We want to liberate the time of business owners and managers so that they can do the things they are passionate about. We’ve won multiple awards for our software, including Personnel Today’s HR Tech Provider of the Year for 2021.

Since starting up in 2015, we’ve grown to a successful, profitable business with global reach and ambitions to keep expanding. Our habit of putting the needs of our users first allowed us to successfully help tens of thousands of businesses

We believe we’ve created a great workplace for people to grow their careers. We empower and trust our people and teams as they know best how to please our customers. You will find support, mentors, and the space to learn and become a better professional.