FAQs

We think the best way to get to know BrightHR is to get everybody using it. If you or any member of your team are having issues we are always here to help.

Logging in

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The mobile app will open your web browser for you to log in to BrightHR, and then redirect back to the app. This process is for added security. If you’re struggling to log in via the mobile app, there are a few things you can check:

  1. Double check you have a valid account on the BrightHR system by logging into the website directly.

  2. Make sure cookies are enabled in your default phone browser (and that you’ve recently cleared the cookies and cache). Cookies help websites and apps remember important information that improve your browsing experience.

  3. Remember to use the same email address you used when you first registered your BrightHR account (this is the email address we sent your registration details to). Email addresses and passwords are case sensitive, so make sure you’re entering them both correctly—and be careful not to add a space before or after your email address.

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This will depend on the browser you use.

For Chrome:

  1. Open Chrome from your phone’s home screen.
  2. Press the menu icon (three vertical dots) in top right corner of the screen. 
  3. Tap History on the menu that opens, and then tap Clear browsing data....
  4. Adjust the time range to cover the period when the problem started. 
  5. Make sure Cookies and site data is selected.
  6. Tap Clear data.

For Safari:

  1. Open the Settings app on your phone.
  2. Select Safari from the list of apps.
  3. Tap the link near the bottom that says Clear History and Website Data.

If your phone uses a different default browser, please check the browser's website for instructions on how to clear your browser cache and cookies.

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This will depend on the browser you use.

For Chrome:

  1. Open Chrome from your phone’s home screen.
  2. Press the menu icon (three vertical dots) in top right corner of the screen. 
  3. Tap Settings in the menu that opens, then select Site settings and tap Cookies.
  4. Ensure that the toggle by Cookies is switched on.

For Safari:

  1. Open the Settings app on your phone’s home screen.
  2. Select Safari from the list of apps.
  3. Ensure that the toggle by Block All Cookies is switched off.

If your phone uses a different default browser, please check the browser's website for instructions on how to enable cookies.