Support

FAQs

We think the best way to get to know BrightHR is to get everybody using it. If you or any member of your team are having issues we are always here to help.

The total ‘Absence taken’ refers to the number of times an employee has had time off in the selected holiday year. The total ‘Leave taken’ shows how many days holiday an employee has used.

You don’t change who the employee reports to, you change who the managers manage. Don’t worry, it’s simpler than it sounds.

Head to the Permissions page, which you‘ll find under Settings. You’ll then need to assign ‘Manager’ permissions to the person you want your employees to report to.

To do this, select a name in the ‘Person’ field. If they aren’t already a manager, select ‘Manager’ from the drop-down list.

Then, choose the employee (or employees) that you want this person to manage and click on the ‘Save’ button. The manager’s name will then appear in the ‘Reports to’ field on the employee’s profile.

To add someone to a team or remove them:

  1. Click on ‘Employee hub’.
  2. Select the ‘Manage teams’ tab.
  3. Find the right team and select ‘Manage team’.
  4. Tick or untick next to the employee’s name.
  5. Click the ‘Update team’ button.

Head to the ‘Employee hub’ and click on the profile of the employee you want to send a registration email to.​

Then, click on the ‘Send registration email’ link underneath their profile picture. You’ll need to do this for each employee you want to send a registration email to.

If you can’t see the link on an employee’s profile, they’ll have already received a registration email and signed up to BrightHR.

If your employee said that they didn't receive the email the first time, ask them to check their spam folder. You should also check that you have the right email address in their contact details.

 

 You also need to assign the working time pattern to each employee within their profile. To do this:

  1. Click on ‘Employee hub’ and select an employee profile.
  2. Expand ‘Employment terms’ and click on the edit icon next to ‘Working time pattern’.
  3. Select ‘Change’ and choose a new working time pattern.
  4. Choose to save it from either today’s date or the employee’s start date.
  5. Click on the ‘Select’ button.
  6. Press the ‘Save’ button on the employee profile.

The holiday entitlement will then update on the employee’s profile. Remember to repeat the steps for each employee you want to add to the new working time pattern.

You must add employees to the same team for them to see each other’s absences. Once they’re on the same team, they‘ll see any general absences and future holidays. 

They’ll also be able to preview how many people are off on a day they want to book an absence.

Employees are the most basic permission type. They can only access and make changes to their own profile.

Managers—you’ve guessed it—manage other people. As well as accessing their own profiles, they have access to their employees’ profiles, too.  

Admins hold all the power. They can access all areas within BrightHR and all employee profiles. There’s nothing they can’t do—they’re your superusers.     

Go to the login page and click on the ‘Forgotten password’ link. Enter your email address and select ‘Send new password’.

We will then send you an email with a secure link for you to reset your password. You should then be able to log into your BrightHR account.

You can do this for employees who work short or changeable hours. Just click on their profile and find the ‘Contract and annual leave information’ section.

Select the arrow to expand and change the number in the ‘Current annual leave allowance’ field. You then just need to click on the ‘Save’ button to update their allowance.

You won’t be able to do this for regular, full or part-time employees. But we’re looking into how we can make this available to you in the near future.

Blip is a free mobile app for BrightHR customers. It’s a clocking system that lets you keep an eye on your staff’s work hours.

Find out more about how Blip works.

To help introduce BrightHR software to your staff we’ve put together an email template you can use to let them know what’s coming. Plus, posters you can dot around the office to assist. We have also created an admin user guide, which covers everything you need to know on how to get started. These support resources are readily available for you to download further down the page, under ‘Additional support and resources’.

Still not answered your question? Get in touch with someone on our friendly Service Team. You can quickly raise a support case, enter a few details and we will be straight back in touch.

Additional support and resources

BrightHR user guide for managers

BrightHR user guide for administrators

Download the BrightHR app poster

Book your time off with BrightHR poster

Download email template

Sign up to one of our weekly webinars, where you will learn:

  • How to set up your account
  • How to add your employees
  • How to make the most of BrightHR

Register below for our product tour webinar and find out how BrightHR can help your business save time, save money and take the hassle out of HR.

Sign up

Here's what's coming soon...

Based on customer feedback we’re working on the below improvements to our software:

  • Making refinements to employee profiles to improve usability
  • Improving usability of the Payroll Exceptions report

We’re always looking for ways to improve our software. Got any feedback or suggestions on how we could make it better?

We’re not precious. We want to hear from you.

Request a demo

If you are an existing customer or one of their employees please call 0800 783 2806 or email support@brighthr.com