Jenny Marsden

Associate Director of Service

About Jenny Marsden

Jenny is the Associate Director of Service at BrightHR. She has over nine years of experience leading the BrightHR team to provide exceptional customer support, helping us expand to over 1.3 million users worldwide. Jenny’s expertise in people management and streamlined processes has helped countless businesses achieve their growth potential, with unparalleled insights, support, and guidance to help them take their business to the next level.

Published Articles

People gather around a board covered in sticky notes, discussing various performance objectives and strategies

Examples of employee performance objectives

As an employer or business owner, you know that setting clear performance objectives is vital for your team’s success. But figuring out what those objectives should look like can sometimes feel overwhelming. You want objectives that are specific, measurable, and meaningful—something your employees can truly strive for. Let’s break it down together...

A woman writes on sticky notes on a whiteboard, outlining employee goals and objectives in a collaborative workspace.

Performance goals vs. performance objectives: what’s the difference?

If you’ve ever used “performance goals” and “performance objectives” interchangeably, don’t worry—you’re not alone. These terms often get mixed up, but understanding the difference between them is crucial for managing teams effectively and driving success. Let’s clear up the confusion. While they might sound similar and are both part of...

Male business owner happily holding phone, engaging with HR app.

Harnessing the power of HR apps for streamlined processes

There’s no denying that streamlined processes make a business tick. There’s also no denying that processes need people and people need the right tools and technology to make them streamlined—it’s a mutually dependent relationship that makes the business world go round. This is where the power of HR apps comes into play. Integrating the right apps...

Article image

Understanding split shifts

Let’s talk about split shifts. Whether you’re a seasoned employer or new to the game, rostering employees can sometimes feel like a puzzle. Among the various rostering styles out there, split shifts stand out. If you’re wondering what they are, why they exist, and how to manage them efficiently, especially with HR software on your side, you’ve...

man holds a tablet displaying a employee network diagram, representing connections and relationships. Relevant to HRIS.

What is a human resource information system (HRIS)?

A human resource information system (HRIS) or HRIS software is a digital solution, platform, or database with tools to help small or large businesses manage staff-related issues, handle employee data more easily, and automate key employment tasks. Having a solid HRIS management system can bring lots of benefits to your business and help you...

A bustling restaurant scene with patrons and staff.

What is a staff roster?

As the famous American pioneer Benjamin Franklin once said, “For every minute spent organising, an hour is earned.” And it’s true—a carefully organised staff roster can save you plenty of time and hassle. So, it’s hardly surprising that companies across a broad range of industries make regular use of rostering . Read on as we highlight the...