1. What this agreement is about;

    1. This agreement describes how the User may use BrightHR.
    2. In this agreement, “BrightHR” refers to the on-line human resources software and the “Services”.
    3. “Services” refers to the provision of the Provider’s website and other digital services, associated software, and other services provided by the Provider in accordance with these Terms of Use, together with the characteristics and features as described at www.brighthr.com from time to time The User understands and agrees that it cannot use a Service unless it is licensed by the Provider to use and has paid the applicable fee to use BrightHR.
    4. The Provider may change the terms and conditions of this agreement, and its privacy policy, at any time. The Provider will make reasonable efforts to communicate any changes to the User via a notification in BrightHR, or by sending an email to the User, but it is up to the User to ensure that it regularly checks, reads, understands and agrees to the most recent version of this agreement, and the Provider’s privacy policy, as it will be deemed to accept all changes if the User continues to access and use BrightHR.

  2. Who this agreement is between;

This agreement is between:

      1. “the User”- the person or organisation authorised to use BrightHR.
      2. “the Provider”- BrightHR Ltd, company registration number 9282467, Vat number GB927524217 and whose registered office is situated at The Peninsula, Victoria Place, Manchester, M4 4FB.

        By entering into this agreement, both the User and the Provider agree to be bound by its terms.
  1. How the User accepts this agreement, and when this agreement starts;
    1. The User accepts the terms and conditions of this agreement when they log into the system.
    2. This agreement will continue until terminated in accordance with clause 18 below.
    3. If the User is not willing to accept these terms and conditions and therefore decides not to enter into this agreement, it should contact the Provider and is not permitted to use BrightHR or any of the Services.

  1. The User's rights to use BrightHR, its obligations and 'cooling off';

    1. If the User accepts this agreement and pays the relevant fees, then the Provider gives to the User the right to use BrightHR in the way described in this agreement, and in accordance with any service announcements, administrative messages, sales support literature, and other information from BrightHR. The User must not use BrightHR in any other way.
    2. The User shall only use BrightHR for internal business management and HR purposes, and shall input its own employee data information in order to assist it in managing that information. It is also authorised to allow its own employees to input their own information.
    3. BrightHR enables the User to submit content which is then stored in a document library. Such content will, generally, comprise employee data information, and will include such matters as their forename, surname, start date and job title. The User retains ownership of any intellectual property rights that it holds in that content. However, access to this information is dependent upon the User complying with these terms and conditions, and ensuring that the applicable fee has been paid in full. The Provider will take all technical and appropriate security measures to protect the information from loss or damage although the User is advised to back up or keep copies of any information inputted into BrightHR (or generated by it) as the Provider cannot guarantee that the User’s data information will not be lost corrupted or damaged.
    4. The User cannot transfer its rights under this agreement to to use BrightHR (or any of the Services) to any other person or organisation.
    5. The User must comply with all applicable laws in respect of its use of BrightHR, and the User must also ensure that the content of any data it inputs into BrightHR does not, and will not, result in any injury, damage or harm to BrightHR or any third party (including, without limitation, defamation or breach of confidentiality). Such content must not contain anything which is unlawful, obscene, indecent or immoral or which promotes or condones any illegal or unlawful activities. It is also a condition of use that the User does not upload content (for example music or videos) for which it does not hold the copyright.
    6. The User acknowledges that although BrightHR forms part of to a group of companies whose core business is the offering of professional HR advice, BrightHR is not a substitute for seeking any employment law advice.
    7. The User may purchase or subscribe to third party complimentary products or software services that integrate or work with BrightHR (“Additional Services”). It is The User’s responsibility to decide whether or not to access and use the Additional Services, and if the User chooses to do so, it must agree to the separate applicable terms and conditions presented to it by BrightHR, or the third party, for those Additional Services. If there is a conflict between any of the terms of this agreement and the Additional Services terms, then the Additional Services terms will prevail in relation to the User’s use of the Additional Services. The Provider is not responsible for any issue with any third-party technology, information and/or services and will not be liable for those issues. The Provider may withdraw access to such third party technology, information or services via BrightHR at any time and without notifying the User.
    8. If the User is an ‘individual’ within the meaning of the Consumer Credit Act 2006 then they are entitled to a ‘cooling off’ period. A User falls within the definition of an ‘individual’ and is thereby entitled to a ‘cooling off’ period, if they are (1) a natural person ( i.e an individual) (2) a partnership consisting of two or three persons not all of whom are bodies corporate or (3) an unincorporated body of persons which does not consist entirely of bodies corporate and is not a partnership. The ‘cooling off’ period will entitle such a User to cancel their use of BrightHR and release them from any obligation to pay a fee, provided such notification is received by the Provider within 5 working days from when they accept the terms of this agreement and become a User. In those circumstances the User may become liable to pay the Provider a fee for the Services used, such fee to be agreed between the provider and the User.

  2. (a) Setting up a BrightHR account on the basis of an agreement to pay a monthly subscription;
    1. The Provider will give the User its sign-in details to enable it to use BrightHR (the “sign-in information”) as soon as the User has registered with the Provider and has accepted these terms and conditions of use.
    2. The Provider will provide access to BrightHR until either the User or the Provider end this agreement in one of the ways set out in clause 18. If at any time the Provider charges the User an incorrect fee, then the Provider reserves the right to rectify its invoice and claim the correct payment from the User which the User agrees to pay.
    3. The User may increase the subscription fee payable for BrightHR at any time by adding more employees on to the system which will automatically increase the fees payable and take effect from the User’s next payment date.
    4. If the User is a recognised partner of BrightHR, its customers will be provided with sign-in details to BrightHR and be covered by terms 5.1 in this agreement.
  1. (b) Setting up a BrightHR account on the basis of a fixed term contract;
    1. The Provider will give the User its sign-in details to enable it to use BrightHR (the “sign-in information”) as soon as the User has registered with the Provider and has accepted these terms and conditions of use.
    2. Following registration, the Provider will provide access to BrightHR until either the User or the Provider end this agreement either in one of the ways set out in clause 18 or by virtue of the operation of the terms of the contract signed by the Provider and the User. If at any time the Provider charges the User an incorrect fee, then the Provider reserves the right to rectify its invoice and claim the correct payment from the User which the User agrees to pay.
  1. Use of BrightHR;

    1. The User is solely responsible for obtaining and maintaining its internet and network connections and any associated connectivity problems are its own responsibility.
    2. The Provider will take reasonable steps to make sure that BrightHR is free from viruses but it cannot guarantee this. The Provider recommends that the User operates with its own virus-protection software as the Provider cannot be held responsible for any loss or damage caused by any viruses or other harmful technology that may infect the User’s computer systems, data or other material owned by it.
    3. The Provider cannot guarantee that BrightHR will be compatible with the User’s web browser or computer set-up or that the User’s access to BrightHR will be uninterrupted or error free (as this may on occasions be beyond the Provider’s control).
    4. The User is responsible for controlling access to its own BrightHR account. The User should not allow anyone else to use its sign in information and the User should also change its password at regular intervals.
    5. From time to time the Provider may temporarily suspend access to BrightHR for maintenance, repairs or other reasons. The Provider will try to do this outside normal business hours and provide the User with notice in advance but this might not always be possible.

  2. Adding Services to the User's BrightHR Account;
    1. To add Additional Services to BrightHR, the User must pay the applicable fee for each Additional Service in accordance with the terms and conditions of this agreement.
    2. The User can add Services via its BrightHR customer account portal. If the User wishes to add Additional Services to its BrightHR account but experiences difficulty, then the User must contact The Provider and must forthwith cease the addition of such Additional Services until the Provider has successfully cured the difficulty. When adding an Additional Service to its BrightHR account, the applicable fee payable) will be amended to reflect such Additional Service(s). To discuss any Additional Services the User must contact The Provider via email, telephone or web chat.

  1. (a) Fees for those Users who pay on a monthly subscription;

    1. The User acknowledges and agrees that there is a monthly subscription fee of £3 per employee payable for BrightHR and for each additional employee the User adds to its BrightHR account. The User agrees that, unless the Provider has the User’s payment details registered with it, and which are up to date, it will not be able to use BrightHR or any of the Services (unless the Provider has specified to the contrary). The User agrees to increase or decrease its subscription billing amount dependant on how many employees it adds or removes from its account and acknowledges that it will receive a monthly billing amount that totals the number of employees it had registered on its account during the previous billing period.
    2. The User will ensure that all subscription payments are made to the Provider by debit or credit card (unless the Provider agree to another payment method) in the currency the Provider specifies, together with any applicable VAT (or other sales tax) which the Provider shall add at the prevailing rate to the subscription fee payable by the User.
    3. VAT is payable in addition to the fees set out in the subscription Fee, which are shown exclusive of VAT.

  1. (b) Fees for those Users who pay on a fixed term contract;

    1. Fees for using BrightHR are set out in the contract, signed when the User agreed to purchase the Services.

  1. What happens if The User is in Default?

    1. If, at any time, the User is in breach of any term of this agreement, or if the Provider does not receive payment from it for the use of BrightHR (including, without limitation, any of the Services it has subscribed to receive), then without prejudice to any other right or remedy which the Provider may have, the Provider is entitled to suspend or limit the User’s use and any employees’ self - service use of BrightHR (including all Services). BrightHR may at its sole discretion offer the User a grace period during the defaulted payment period and has the right to suspend the service at the end of this period if payment has not been made. BrightHR will notify the User of any payment related defaults.
    2. Any suspension of the User’s use of BrightHR shall continue until such time that the breach in question has been remedied to the Provider’s reasonable satisfaction and/or the Provider have received payment from the User in full. Any failure by the User to remedy a breach of this agreement, or to pay any amount due to the Provider, shall (without prejudice to any other right or remedy which the Provider may have) entitle it to terminate this agreement in accordance with clause 18 below. BrightHR will notify the User by email of any intention to terminate the agreement.

  1. Restrictions on The User's use of BrightHR;

    1. The User must not introduce any viruses or harmful technology to BrightHR.
    2. The User must not try to gain unauthorised access to BrightHR or any underlying technology.
    3. The User must not try to affect the availability of BrightHR to other registered users.
    4. Except as expressly permitted in this agreement, the User must not give anyone else any right (of any kind) to use or benefit from BrightHR in any way, or provide BrightHR to others, unless others are entitled to use BrightHR within the User’s business and are added to BrightHR as a user of the Service.
    5. The User must not use BrightHR to develop its own software. Specifically, the User must not use or copy all or any part of BrightHR’s ‘graphical user interface’, ‘operating logic’ or ‘database structure’ for it to be used as part of, or to develop, any software or other product or technology.
    6. The User must not make any use of the Services which damages or is likely to damage the Provider’s business or reputation, the availability or integrity of BrightHR, or which causes or threatens to cause the Provider to incur any legal, tax or regulatory liability.

  1. (a) The User's Information, Customer Data and Personal Data Information;

    The User hereby agrees as follows:

    The User provides employee information to the Provider (excluding data inputted directly by the User into BrightHR) which the Provider refers to in this agreement as “Customer Data”.

    The Provider agrees to use any information the User provides to it under this agreement (excluding Customer Data), or that the Provider collects under this agreement in accordance with its Privacy Policy and will in particular:

    1. Help, manage and administer the User’s use of BrightHR.
    2. Fulfil the Provider’s contractual obligations under this agreement.
    3. Liaise with regulators, banks, law enforcement agencies (including the police) when the Provider determines that it is necessary to do so.
    4. Contact the User to see if the User would like to take part in the Provider’s customer research.
    5. Contact the User about other products and services which the Provider thinks the User will be interested in.
    6. Deliver targeted advertising, marketing (including in-product messaging) or information to the User which may be useful to it, based on its use of BrightHR; and
    7. Act in a manner that is in accordance with the Provider’s Privacy Policy.

(b) The Provider may disclose information to other companies in the Peninsula group of companies, its contractors, and other organisations including, without limitation;

    1. Organisations which the Provider uses to help it send communications;
    2. Organisations the Provider uses to help it provide the software or Services (such as hosting providers, where relevant);
    3. Law enforcement agencies;
    4. Third parties (if any) used by the Provider to help perform its obligations to the User under this agreement; and
    5. Any other person in order to meet any legal obligation on the Provider, including statutory or regulatory reporting.

(c) If the User provides The Provider with information which contains personal data the Provider will process, and the User agrees and authorises it to process that data, in accordance with the General Data Protection Regulation 2018, if the User is a user of BrightHR in the United Kingdom (“Data Protection Laws”). Where the Provider use the terms “personal data”, “data processor” and “data controller” in this agreement the Provider means those terms which are defined in the Data Protection Laws.

(d) If at any time the User does not want the Provider to use its personal data, the User must notify it by email using Support@brighthr.com

  1. Customer Data;

(a) The User owns its Customer Data and has sole responsibility for the legality, reliability, integrity, accuracy and quality of that Customer Data.

(b) To the extent that personal data is included in any Customer Data the Provider will process that data on the User’s behalf as a data processor. The Provider will only process such personal data in accordance with the User’s instructions (and the User hereby authorises the Provider to take such steps in the processing of personal data on its behalf as are necessary for the performance of the Provider’s obligations under this agreement).

(c) The Provider will use any Customer Data that the User transfers to it pursuant to this agreement to:

    1. Help manage and administer the User’s use of BrightHR; and
    2. Fulfil its contractual obligations under this agreement.

(d) The User warrants and represents that:

    1. The User will comply with the Data Protection Laws;
    2. The User is authorised pursuant to the Data Protection Laws to disclose any personal data which the User discloses or otherwise provides to the Provider regarding persons other than itself;
    3. The User will where required under the Data Protection Laws obtain all necessary consents in order for ( i ) it to disclose the personal data to the Provider; (ii) to enable the Provider to process the personal data for the purposes of providing the Services (iii) to disclose the personal data to those parties set out in clause 11.11 below including where the subjects of the personal data are residents outside the European Economic Area.
    4. The User retains the responsibility of the data controller under the General Data Protection Regulation 2018 and therefore determines the purposes and means of processing personal data.

(e) The Provider warrants and represents that during the term of this agreement the Provider will:

    1. Comply with the Data Protection Laws applicable to the Provider whilst such personal data is in its control;
    2. (having regard to the state of technological development and the cost of implementing any measures) Take appropriate technical and organisational measures against unauthorised or unlawful processing of personal data and against accidental loss or destruction of, or damage to, personal data, to ensure a level of security appropriate to the harm that might result from such unauthorised or unlawful processing or accidental loss, destruction or damage and the nature of the data to be protected; and
    3. Take reasonable steps to ensure the reliability of its employees who have access to any personal data.

(g) The Provider may, provide Customer Data that the User transfers to the Provider pursuant to this agreement to:

    1. The Provider’s agents, service providers and other Peninsula Group Companies;
    2. Law enforcement agencies;
    3. Any other person in order to meet any legal obligations of the Provider, including statutory or regulatory reporting; and
    4. Any other person who has a legal right to require disclosure of the information.

(h) The Provider may aggregate Customer Data for the purposes of improvement of the service development of new features or for another reason. Where Customer Data is aggregated the Provider warrants that none of the data is personally identifiable.

(i) The Provider may use the Customer Data and contact employees for the purposes of improving the system by seeking feedback about the system from the user.

  1. Support;

    1. The Provider aims to provide the User with 24-hour support 7 days a week through the self-help tools (although there may be times where the Provider is unable to do so for reasons outside its control). The Provider will also provide support by [email] or [telephone] during working hours Monday to Friday between the hours of 8am and 6pm GMT. In the event that the Provider is required to access the User’s system to provide such support the User duly authorises such access.
    2. The Provider reserves the right to change how it provides support to the User (and if any applicable charges will become payable) by posting a notification on BrightHR or emailing the User with details of the changes. The Provider will aim to give the User as much advance notice as possible of these changes.
    3. The Provider will not at any time however, give the User technical support or other assistance for any hardware, third-party software or other equipment issue on which BrightHR has been installed.
  1. Intellectual Property Rights;

    1. Although the User has the right to use BrightHR as described in clause 4, the User will not own any of the intellectual property rights in BrightHR. The Provider (or the third party from whom the Provider obtains the rights if the Provider is not the owner) will continue to own the intellectual-property rights in BrightHR, including any software the Provider provides to replace all or part of BrightHR. The only rights the User will have to BrightHR are as set out in this agreement.
    2. The Provider (or its licensors) owns the rights to BrightHR and any related logos or images. By allowing the User to use BrightHR, the Provider does not give the User ownership of any of those rights, logos or images.
    3. The User undertakes not to use BrightHR’s name or brand in any promotion or marketing or announcement without its prior written consent.

15. Obligations on BrightHR;

(a) Whilst the Provider aims to provide uninterrupted use of BrightHR, this cannot be guaranteed. The Provider will not be responsible for any failure to perform its obligations under this agreement, in the event that it is prevented from providing a continuous service due to circumstances beyond its control. Wherever possible, the Provider will provide an advance warning notification on BrightHR or by email of any known or planned interruptions and the Provider will use its best endeavours to keep any interruption to as short as possible.

(b) The Provider gives no warranties to the User in respect of the following matters:

  1. That BrightHR will meet the User’s own needs;
  2. That the User will be able to use BrightHR in any particular way;
  3. That the User will get particular outputs from BrightHR;
  4. That the standard of the results the User derives from using BrightHR will meet a particular standard; or
  5. that, where the User uses the Provider’s technical support services, the Provider will be able to correct or remedy the User’s particular problem

(c) The User cannot rely on any statement or representation made by any party prior to the registration of the User as a user of BrightHR.

(d) The Provider agrees that it will use its reasonable skill and care to provide the Services to the User under this agreement.

16. Providers Responsibilities;

(a) The Providers liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise arising under or in connection with this agreement will be limited to an amount equal to the total of all fees paid or payable by the User for its use of BrightHR in the 1-month period in which the claim arose.

(b) The Provider will not be responsible, whether in contract, tort (including negligence or breach of statutory duty), misrepresentation, and restitution or otherwise for any of the following (even if the Provider knew or should have known there was a possibility the User could suffer or incur such loss or damage):

  1. Loss of profit;
  2. Loss of business or revenue;
  3. Depletion of goodwill or similar losses;
  4. Loss of use or loss of or damage to data/information inputted by the User into BrightHR;
  5. Any interruption to the User’s business or damage to information, however that interruption or damage is caused;
  6. Any loss or damage which the Provider could not have reasonably foreseen at the time the User entered into this agreement including, without limitation, any special, indirect or consequential loss or damage.

(c) Nothing in this agreement will exclude or limit the liability of either the User or the Provider in respect of:

  1. Fraud
  2. Death of or personal injury to any person as a result of negligence; or
  3. Any other matter which cannot be excluded or limited under applicable law.


17. Force Majeure;

Neither party shall be liable for any default arising due to act of God, war, any industrial action including strike and lockout, fire, flood, drought, tempest or other natural disaster, or any other event beyond either party's reasonable control.

18. Termination;

(a) Termination of an agreement based on a monthly subscription service;

  1. The Provider may terminate this agreement immediately if it does not receive the User’s subscription fee or any other fees due to it under this agreement by the relevant due date.
  2. The Provider may terminate this agreement at any time on giving the User at least 30 days’ notice and if the Provider does so, then it will refund to the User any amounts the User may have paid in advance for the applicable subscription period, calculated from the date of termination.
  3. The User may terminate this agreement at any time by cancelling its subscription. The Users cancellation is effective from the first bill date after the cancellation. If a User cancels their subscription, the Provider will not be obliged to refund to the User any amounts it may have paid in advance for the applicable subscription period, and the User must immediately pay all sums owed by it to the Provider no later than the date of termination. If the User continues to use BrightHR after the expiry of any subscription period, the Provider will be entitled to charge the User for such use at its then current fees.

(b) Termination of an agreement based on a fixed term contract.

  1. The termination provisions in the contract are repeated and set out herein.

    (c) Termination generally;
    1. If either the User or the Provider discover that there has been a breach of the terms of this agreement by then it can:-
      1. Require the party in breach by notice in writing to rectify it within 30 days of the date of service of such notice.
      2. If the breach is not rectified within that period to terminate this agreement by giving written notice that this agreement will terminate forthwith.
    1. If either party shall;
        1. become insolvent or bankrupt or
        2. have a receiving order or administration order made against it or compound with its creditors, or
        3. being a corporation commences to be wound up (not being a member’s voluntary winding up for the purposes of reconstruction or amalgamation), or
        4. carries on its business under an administrator or administrative receiver for the benefit of its creditors or any of them then the other party shall have the right forthwith by notice in writing to that party or to the administrator, administrative receiver or to the liquidator or to any person in whom this agreement shall have become vested to terminate this agreement, to terminate this agreement.
    1. No matter how this agreement ends, the information the User stores in BrightHR remains the User’s information and the User can access it in a format provided by BrightHR before the end of the agreement. After this agreement ends, the information the User may have stored in BrightHR will be retained for a period of 6 years.

19. Miscellaneous;

  1. If any provision of this Agreement is held illegal or unenforceable such provision shall be severed and shall be inoperative, and, provided that the fundamental terms and conditions of this agreement remain legal and enforceable, the remainder of this agreement shall remain operative and binding on the Parties
    1. If the User or the Provider fails to, or delays in, exercising any rights under this agreement, that will not mean that those rights cannot be exercised in the future.
    2. This agreement and the documents the Provider refers to above (including the contract for those users who use BrightHR by virtue of that written contract) constitute is the entire agreement between the User and the Provider for use of BrightHR, and replaces all documents, information and other communications (whether spoken or written) between them for such use.
    3. This agreement is personal to the User and may not be transferred, assigned, subcontracted, licensed, charged or otherwise dealt with or disposed of (whether in whole or in part) by the User without the Provider’s prior written consent. The Provider may transfer, assign, subcontract, license, charge or otherwise deal with or dispose of (whether in whole or in part) this agreement at any time without the User’s consent.
    4. A person who is not a party to this agreement has no right to enforce any term of it.
    5. Where either party is required to notify the other party by email, the party shall be deemed to have received the email on the first business day following transmission.

20. Which laws govern this agreement?

  1. If the User subscribes to BrightHR in the United Kingdom, then this agreement (and all non-contractual claims and disputes) is governed by the laws of England and Wales and the User and the Provider both agree that the courts of England and Wales shall be the only courts competent to decide disputes in relation to this agreement.



This privacy policy explains how we collect and use any personal information we collect about you when you use this website or our service.

Your Data

BrightHR takes your data very seriously. In processing any personal data we obtain from you we are required, by law, to comply with the the General Data Protection Regulation 2018. This Privacy Policy aims to inform you how we plan to use the information we collect about you via our website or service , this will allow you to decide whether or not to provide your data to us and also to ensure that you are aware of exactly how your data will be used when it has been submitted.

What information do we collect about you?

We collect information about you when you; visit our website; subscribe to our services; apply for employment with us; attend one of our events; and/or engage in business dealings with us.

How will we use the information about you?

When you visit our website, a record of your visit is made. That data is used anonymously, in order to determine the number of people who visit our website and the most frequently used sections of the site. This enables us to continually update and refine the site. If you use any forms on the website to send an email to us, a record will also be made of any information you enter into these forms which may include your email address and telephone number.

We may collect, hold, use and disclose the information collected to compile statistical data and to; maintain our database; develop/improve our website; respond to any email enquiries; notify you of any upcoming marketing, training or other events; provide you with publications; manage quality control; manage systems administration; attend to compliance issues; provide you or your organisation with advice; determine suitability for employment and for other marketing purposes.

We will not use or disclose your personal information for any other purpose which is not related (or in the case of sensitive information, directly related) to the above purposes without your consent, unless otherwise authorised, required or permitted under the laws of England and Wales.
 If you no longer wish to receive information about our services, please send an email to marketing@brighthr.com advising that you do not wish to receive further information.

Will we disclose your data?

Your personal information will only be disclosed to third parties if BrightHR:

Sell or purchase any business or assets it may be the case that we authorise disclosure of selected personal data to prospective sellers or buyers of such business or assets.

If the substantial majority of the assets are sold to a third party. In instances such as this your personal data may be one of the transferred assets.

If BrightHR are required to disclose personal data as a legal obligation to: enforce our Terms and Conditions, protect the property, rights or safety of BrightHR, users of our services or others. In such case information may be exchanged with third party companies or organisations in order to prevent fraud or reduce credit risk.


This website uses cookies in order to store details about you in order to customise your experience. Cookies are text files placed on your computer to store information about your and your visit. This information is used to track visitor use of the website and to compile statistical reports on website activity. For further information visit www.aboutcookes.org or www.allaboutcookies.org

We set cookies on the BrightHR domain and use third party cookies for example Google Analytics and Marketo.

You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However, in a few cases some of our website features may not function as a result.

Google Analytics

This website uses Google Analytics, a web analytics service provided by Google, Inc. Google Analytics uses information about your visit in order to compile reports for us on activity on the website and our service. Google stores the information collected by the cookie on servers in the United States. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate any personal identifiable data with any other data held by Google. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

We engage in online advertising to keep you aware of what we plan and to help you see and find our services. Like many companies, we target BrightHR banners and adverts to you when you are on other websites and apps. We do this using a variety of digital marketing networks and ad exchanges, and we use a range of advertising technologies like web beacons, pixels, ad tags, cookies, and mobile identifiers, as well as specific services offered by some sites and social networks, such as Facebook’s Custom Audience service and Google’s Customer Match service. The banners and ads you see may be based on information we hold about you, or your previous interaction with BrightHR (for example, the content you read on BrightHR.com) or on BrightHR banners or ads you have previously clicked on.

Other websites

Our website may contain links to other sites. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policy.

Changes to our privacy policy

If at any time we make a change to our privacy policy, we will update this page to reflect such change. Where we feel it appropriate we will notify you by email, however please review the website regularly for any changes.

How to contact us

If you have any questions about our privacy policy or information we hold about you please contact support@brighthr.com

Data Protection

Data Protection Statement of Bright HR which is owned and operated by Bright HR Limited

We will use the personal data provided to us only for its intended purpose, and in accordance with the requirements of the General Data Protection Regulation 2018.

BrightHR will only process personal data in accordance with the User’s instructions, the User retains the responsibilities of the data controller and determines the purposes and means of processing personal data.

The General Data Protection Regulation 2018 defines the rights of the individuals. The User has the responsibility for delivering those rights as the data controller.

Right to be Informed

This statement sets out how the information on BrightHR is to be used. The information provided by which employees can be identified, will only be used in accordance for its intended purpose in accordance with this statement.

What information will be collected?

The following information about employees may be collected:

  • Name
  • Address
  • Date of Birth
  • Job title
  • Contact details, for example, details of next of kin
  • Immigration status details i.e. passport number/visa number and expiry dates
  • National Insurance Number
  • Information relating to employment, i.e. absence records, development records and annual leave entitlement. This information may be collected via application for employment forms, personal details forms, personnel files and records and any subsequent amendments to such documents.

What is the information used for?

Clients of BrightHR will use the information to maintain current and accurate employee records, which can be used for such purposes as staff administration, payroll, equal opportunities monitoring, absence monitoring, annual leave records, and other employment related matters.

Personal Data will not be used for any other purpose outside of the scope of your employment.

Right to rectification

Should an employee, whose details appear on BrightHR, find any information held about them is incorrect they should notify their line manager at the earliest available opportunity, so that they can address the matter.

Right to Erasure

Should an employee, whose details appear on BrightHR, request the right to erasure, the User must determine whether they have that right. If so they should remove the users record from the system ensuring they delete rather than terminate the user records.

Right of Access

Should an employee, whose details appear on BrightHR, request access to their information they should be granted access to the system or Line Manager should user the ‘User Information’ Report.

Retention of BrightHR records

If a client of BrightHR terminates their service agreement with BrightHR, and remaining data will be retained for a period of 6 years after their service agreement ends before being deleted. This does not affect an individuals right to erasure. The data during the 6 year period will be held securely as described under the Security section below.


We are committed to ensuring that employee information is kept secure at all times, and we will implement appropriate technical and organisational measures against the unauthorised or unlawful disclosure of such information, and so as to prevent its accidental loss, destruction or damage.

Personal access to BrightHR will only be via a secure username and password. The username and password for each individual is unique and only allows access to their own personal information. Only certain authorised staff, who are required to have access to the personal information of other employees for the purposes of their job role, will be authorised and will have the necessary access rights to do so. They will receive relevant training and will be asked to agree to abide by the terms of this Data Protection Statement.

All users of BrightHR should keep their unique user and password strictly confidential. Users of BrightHR must notify us if they become aware of any unauthorised access, and we will notify clients of BrightHR should we become aware of any security breach involving loss, corruption or theft of employee information.

Storage and Encryption

By leveraging the benefits of Cloud Computing all BrightHR Data is stored on highly secure systems. These utilise the latest encryption and security technologies which are ISO/IEC 27001:2013, ISO/IEC 27017:2015 and ISO/IEC 27018 compliant. To maintain our PCI compliance, approved independent security vendors are used by BrightHR to ensure all our systems are scanned for any vulnerabilities.

No personal information held on BrightHR will be passed to third parties, without the consent of the individual employee concerned, unless such disclosure is legally required in accordance with provisions of the General Data Protection Regulation 2018.