Handling Violence & Aggression

This training equips employees with practical techniques to recognise early warning signs of aggression and de-escalate situations before they intensify. Staff learn how to remain calm under pressure, use effective communication strategies, and apply safe responses that reduce the risk of physical or verbal harm.

Employers have a responsibility to protect their workforce from foreseeable risks, including violence and aggression. Providing this training demonstrates a proactive approach to health and safety, helping businesses meet their duty of care obligations.