Managing Workplace Conflict & Poor Workplace Relationships

Workplace conflict and poor workplace relationships can arise when relationships break down within a team or between individuals. If unresolved, they may contribute to harmful behaviours, psychological harm, reduced collaboration, lower morale and wider organisational risks.

This course explains how to recognise common causes and indicators of workplace conflict, assess the associated psychosocial risks and implement appropriate control measures. It also covers conflict-resolution procedures, reporting arrangements, workplace support and the ongoing review of controls.