Senior Payroll Advisor
Salary up to £38,000
Location
Manchester
Purpose
We are looking for an experienced Senior Payroll Adviser who will ensure legislative support of all complex cases within the BrightHR Payroll Advice Team. You will be responsible for delivering customer excellence to our payroll clients and will be the central point of escalation for all complex payroll software and Advisory related cases.
You will be liaising with the internal Payroll Advice team to resolve any complex Payroll Software Issues. Due to business expansion and a relatively new to market payroll solution, BrightHR requires a payroll professional with extensive payroll experience to support and resolve Software Support and advice team cases and support to smooth resolution of cases, and the overall client journey.
Reports to
Outsourced Payroll Service Manager
Hours of work
Monday – Friday 8:30am – 5pm
Day-to-day responsibilities include but are not limited to the below:
Provide As a Senior Payroll Adviser, your duties will include, but are not limited to:
The ability to triage and troubleshoot complex technical payroll tickets, identifying and resolving data upload and aiding client queries relating to technical issues found in product.
Replicate any complex software issues in a UAT environment, and where necessary ensure an effective handoff to Second Line Support for any Technical Payroll Cases that require bug recording and Jira tickets raising.
Pro-actively identify any suitable workarounds for clients while Software Technical Cases are being worked through to resolution.
Ensuring all basic and complex client software related queries are responded to and resolved, adhering to the BrightHR Payroll SLA.
Attend regular calls with our third party payroll supplier effectively managing the open case queue.
Act as a point of escalation for the First Line Payroll Advisers on more complex or in-depth issues.
Identify any potential chargeable consultancy work to bring in opportunistic revenue to the Payroll Service Team.
Responsible for maintaining Salesforce, ensuring that all customer calls are logged as cases and dealt with against the correct account.
Gathering in-depth and accurate information from the customer and investigating complex technical issues to time and to quality.
Interpreting client behaviour when raising bug tickets so developers have a clear picture on what’s happened, in order to identify a potential root cause.
Participating in regular team updates, presenting findings, and reporting departmental statistics when required.
Regularly sending feedback through the Product team for feature developments and bug fixes.
Ensuring your payroll and systems knowledge is always kept up to date.
Key requirements Required skills and experience
You will come from a technical payroll background and capable of meeting the following criteria:
A minimum of 2 years proven experience of supporting software applications in a HR and/or Payroll environment.
An awareness and understanding of UK payroll legislation (essential).
Knowledge of HMRC reporting requirements for Payroll and associated rules and data validation.
The ability to be able to balance all employee data (year to date) from the P11 and mirror this accurately in the BrightHR Payroll Software to advise clients on how to correct any issues at employee level.
The ability to communicate effectively with all levels, across internal and external stakeholders.
Proven ability in delivering first rate customer care, always remaining patient and empathetic.
Excellent attention to detail, time management and problem-solving skills.
Willingness to learn and step outside your comfort zone.
The ability to become a brand ambassador for BrightHR and its sister companies.
Able to meet deadlines and prioritise tasks.
BrightHR Benefits
Enhanced holidays – 25 days increasing to 27 after 2 years’ service and 28 after 5 years’ service (22 Days for Field Sales)
Private health care cover after 5 years’ service
New business referral scheme
Access to Health Shield
Access to the EAP service
Refer a friend scheme
Paid birthday leave
Pension scheme contribution increasing to 5% after 5 years’ service and again to 7% after 7 years’ service
Group life insurance
Eye care contribution
Free fruit (office-based staff)
Travel Season Ticket loan scheme
Milestone recognition
Discounted products – Manchester City centre parking (AO Arena) / First Bus Travel Club Membership / Microsoft Home User programme / Anglian Home Improvements
Pace health Club (situated in the park Inn) discounted gym membership and spa treatments
Park Inn 20% food and drink discount
New Century 20% food and drink discount
Revolution De Cuba 20% food and drink discount
Cycle 2 Work scheme* after probationary period
On site Gym
Bright Exchange perks
Values & Behaviours
Living the company values of We care, We take action, we innovate, we inform, and we do the right thing
We lead by example and recognise those living our values
We drive the narrative by inspiring and engaging our team
We collaborate with rigor and embrace diversity of thought
We deliver with a united voice
We take ownership by staying close to team performance by Super Coaching and Walking the Walk
We keep our approach simple and stick to the playbook to deliver on promise
We think critically and commercially, assess the situation before jumping to the solution
We are BrightHR; the only software powered by HR, health & safety, and legal experts. Everything you need to simply manage your staff, all in one place, PLUS free tools to set your business apart.
We are on a mission to transform people management for businesses. We’ve been making life easier for employers since 2015 with our range of innovative software, are providing HR, H&S, and business support to over 95,000 businesses globally.
We are a people business. The market moves quickly and so do we. We put the customer first, working hard and always looking ahead, purposefully innovating to ensure peace of mind.
BrightHR is an Equal Opportunity and Disability Confident Employer, committed to diversity and inclusion without regard to protected characteristics.