Jenny Marsden

Associate Director of Service

About Jenny Marsden

Jenny is the Associate Director of Service at BrightHR. She has over nine years of experience leading the BrightHR team to provide exceptional customer support, helping us expand to over 1.3 million users worldwide. Jenny’s expertise in people management and streamlined processes has helped countless businesses achieve their growth potential, with unparalleled insights, support, and guidance to help them take their business to the next level.

Published Articles

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Risk assessment checklist for QLD workplaces

Workplace safety is a legal and moral responsibility for all employers — and in Queensland, that means understanding and applying the right risk assessment processes. Whether you're running a café or managing a growing tech startup, knowing your obligations under WHS laws is essential. What is a risk assessment? A risk assessment is a systematic...

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How to create a mental health policy for your Australian workplace

If you’re an employer in Australia without a mental health and wellbeing policy in place, now’s the time to change that. Not because it’s a box-ticking exercise, but because it’s one of the simplest, most powerful ways to support your team’s wellbeing—and protect your business at the same time. A workplace mental health and wellbeing policy gives...

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Implementing a sexual harassment prevention plan

Workplace sexual harassment is a serious issue that affects 1 in 3 Australians, with the majority of workers choosing not to report it. Managers and supervisors have a critical role to play in preventing sexual harassment. After all, a safe and respectful working environment starts with strong leaders that understand their duties and ensure their...

Employer and employee at a desk discussing personal development.

Employee personal development

When you’re running a business, it’s easy to focus on the bottom line. Revenue and KPIs are crucial. But, if you’re not investing in personal development at work, you’re missing a massive opportunity. Your employees aren’t just cogs in a machine. They’re people with aspirations, potential, and an interest in growing within your business. When you...

A group of colleagues in an office, celebrating their success together with rewards and recognition.

The rewards stage of the performance management cycle

You’ve set goals, monitored progress, provided feedback and development and conducted a performance review. Now you’ve reached the final stage in the performance management cycle — recognition and rewards. This is your chance to show appreciation, reinforce positive behaviours, and keep your team engaged for the long haul. But it isn’t just about...

Woman in a blue dress stands confidently before a group of engaged individuals, symbolising development and collaboration.

The develop stage of the performance management cycle

Within the performance management cycle, the develop stage is where the magic happens. It’s all about employee growth, skill enhancement, and preparing your team members for future challenges. After monitoring progress and identifying areas for improvement, this stage provides an opportunity to invest in your workforce, helping employees refine...