Methods of Business Communication

Communication is key. Learn the different methods of communication.

Communication is key. When done right, it improves morale, efficiency and working relationships.

Communication covers everything from instructing work or changing policies, to employees requesting annual leave and even how they talk to one another. It also covers how you talk to customers, but for this guide we’ll be covering internal methods of communication in business.

It’s important to have clear methods of communication within your business. They make sure everyone knows the correct process and nothing gets missed along the way.

In this guide we’ll describe the different methods of communication in a business environment and when you might use each one in your workplace.

Types of business communication methods

There’s a lot of different ways to communicate information at work. And the methods of communication that businesses use won’t be right in every scenario.

You need to define the best approach for all the common requests in your workplace.

Business methods of communication can be broken down into different categories. They are:

  • Electronic communication.
  • Non-electronic communication.
  • Written communication.
  • Verbal communication.

There is some crossover with these terms, as written communication will be either electronic or non-electronic.

Electronic methods of communication in a business organisation

Almost all businesses use electronic communication these days. It’s become vital to the everyday management of workforces all over the world. And enabled many businesses to work from home throughout the coronavirus pandemic.

There are many different types of electronic communication. They include:

  • Email.
  • Text messaging.
  • Voice and video calls.
  • Employee intranet and HR software.

These methods of communication can be used for a range of different purposes. But not all of them are suitable all the time.

For example, you wouldn’t text an employee about sensitive issues, such as redundancies or grievances. Many employment issues have a specific process you must follow which can include written agreements or face-to-face meetings.

A good rule to follow is to:

  • Use emails and texts to discuss everyday work.
  • Share important documents via email.
  • Set voice or video calls where a face-to-face meeting isn’t possible.
  • Add non-essential company-wide updates to your employee intranet.

You can also use software for people management. BrightHR lets you manage loads of HR essentials, such as, annual leave requests, sick leave and staff rotas.

Non-electronic methods of communication in business

Non-electronic business communication includes face-to-face meetings, and physical copies of documents. Such as reports, payslips, and invoices.

Many businesses have moved to a paperless system in recent years. Going paperless is better for the environment, space-saving and, with cloud-based systems, means you can access your documents from anywhere.

However, there are some documents that require a physical non-electronic copy. You may need to submit physical paperwork to the government as part of your tax and employment records.

Methods of written communication in business

As mentioned above, you can have written forms of communication in both electronic and non-electronic formats.

Written communication is any message that uses the written word, such as emails, letters, and contracts.

Using methods of written communication can keep your business safe and compliant with employment law.

Written communication can save time, money and create a record of what was said and done. Keeping these records can help to prevent unfair dismissal claims.

You should have written copies of all your workplace policies, and employment contracts for staff.

Methods of verbal communication in business

There are many forms of verbal methods of communication used in business. Including:

  • Meetings and job interviews.
  • Presentations and some training.
  • Conversations between employees.

Any form if spoken word counts as verbal communication. These business methods of communication are typically used for less formal matters.

This is because you should keep written correspondence for anything that could have a significant impact on the way your business operates.

Despite that, there are times where a face-to-face meeting is required. It’s a legal requirement to hold a consultation meeting with employees when deciding on redundancies.

There’s a strict redundancy process you must follow which involves both written and verbal communication.

Get help with keeping staff updated today with BrightHR

There are loads of different methods of communication used in businesses, and organisations will need to set clear guidelines on when to use the approaches.

Getting it right will keep your staff engaged and up-to-date. But the wrong approach can result in workers missing vital information or risk your legal compliance.

Get BrightHR’s HR software to create simple processes for managing your employees. Our HR tools make it easy for staff to clock in, request time-off, or check their shifts. And let’s you keep an eye on everything.

Plus, our unlimited HR document storage is ideal for keeping track of all of your written communications.

Book in a free demo today to see just how easy it is to manage HR with our app. Give us a call on 0800 783 2806.

Share this article

More on culture and performance

Common HR Issues at Work

Whether you run a local business with one employee, or a global corporation with thousands, you have a duty to your staff. From recruitment…

What is corporate hierarchy?

Corporate hierarchy reflected family responsibility, and in some businesses that’s still the case. However, most organisations today are…

The workplace dress code

Do you have a dress code at work? Are you trying to put one into effect but don't know where to start? Don't worry, we're here to help. What…


In a whirlwind of deadlines and meetings, it’s not always easy for employees to take a step back and think about how their job’s going…

Staff appraisals

Regular staff appraisals are crucial. They make sure your staff knows what you expect of them. And give your employees a chance to voice any…

What are core values?

Would they be able to answer the question? And if you asked twenty different employees, would they all give the same reply? Their answers…

What is staff turnover?

Put simply, staff turnover is the number of employees that leave your company and need replacing in a set amount of time. But which is…


It’s in your company’s best interests to try and keep them there. Retention is the art of ensuring that this happens. Retaining staff can…


Teamwork is what happens when a group of people come together and collectively achieve something. Teamwork offers organisations and…

Performance Management Cycle

It is in the best interests of an employee, their manager and the organisation they are a part of to lay out clear goals. Goals can include…

What is company culture and why is it important?

‘Company culture’ and ‘business culture’ are defined by the values, goals, and structure of your business. In short, your company culture is…

The importance of employee monitoring software

If you want to keep track of your workforce on a daily basis, you can use technology to keep track of their activities. Fully automated…

What is a psychological contract?

What is a psychological contract? A psychological contract is probably the most abstract thing you'll read about all day. It covers the…

Bring your own device policy

It’s not surprising in this age of gadgetry that your employees will bring some of their products into work. This can create some concerns…

What is the value of core company values?

Yet in many cases core values seem to be just words on a page, written up by an expensive consultant and then forgotten. That’s a real…

What is a mission statement?

This is a short notice of why your business exists and what your goal is. In your business mission statement, you should make it clear what…

How to create a staff engagement survey

If you want to make sure your employees feel valued at work, good business practice is to provide them with a chance to air their views…

What is employee relations?

Employee relations focuses on the rapport that you have with your employees. The better this rapport is, the more likely that your…

What is equity theory?

Equity theory is a concept belonging to John S. Adams , a behavioural psychologist. The theory helps explain why your employees’ motivation…

Why Use an Hours Tracking App

Keeping track of time can elude the best of us. Whether your team is working from home or they’re back in the office, it's difficult to stay…