Jenny Marsden

Associate Director of Service

About Jenny Marsden

Jenny is the Associate Director of Service at BrightHR. She has over nine years of experience leading the BrightHR team to provide exceptional customer support, helping us expand to over 1.3 million users worldwide. Jenny’s expertise in people management and streamlined processes has helped countless businesses achieve their growth potential, with unparalleled insights, support, and guidance to help them take their business to the next level.

Published Articles

Employer and employee at a desk discussing personal development.

Employee personal development

When you’re running a business, it’s easy to focus on the bottom line. Revenue, KPIs, efficiency… all crucial. But, if you’re not investing in personal development at work, you’re missing a massive opportunity. Your employees aren’t just cogs in a machine. They’re people with aspirations, potential, and a interest in growing within your business....

A group of colleagues in an office, celebrating their success together with rewards and recognition.

The rewards stage of the performance management cycle

You’ve set goals, monitored progress, provided feedback and development and conducted a performance review. Now you’ve reached the final stage in the performance management cycle—recognition and rewards. This is your chance to show appreciation, reinforce positive behaviours, and keep your team engaged for the long haul. But it isn’t just about...

Woman in a blue dress stands confidently before a group of engaged individuals, symbolizing development and collaboration.

The develop stage of the performance management cycle

Within the performance management cycle, the develop stage is where the magic happens. It’s all about employee growth, skill enhancement, and preparing your team members for future challenges. After monitoring progress and identifying areas for improvement, this stage provides an opportunity to invest in your workforce, helping employees refine...

Male manager and male employee in a performance review meeting seated at a table in an office.

The review stage of the performance management cycle

You’ve set goals and objectives, kept an eye on progress and provided development support—now it’s time for the review stage of the performance management cycle. This is where you assess progress, and have meaningful conversations about what’s working, what isn’t and what’s next. In other words, the review stage is a performance review for...

Two professionals seated at a table with laptops, collaborating on setting performance objectives

The plan stage of the performance management cycle

The performance management cycle is an essential framework that helps businesses enhance productivity, drive employee engagement, and achieve business objectives. At the heart of this process lies the plan stage—the foundation upon which effective performance management is built. And if you want to set your employees up for success and create a...

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The monitor stage of the performance management cycle

Following the plan stage, where objectives are set, within the performance management cycle, comes the monitor stage—a crucial step for tracking progress, identifying challenges, and providing ongoing feedback. This stage ensures that your employees remain on track, are motivated to achieve their objectives, and receive the support they need to...