Jenny Marsden

Associate Director of Service

About Jenny Marsden

Jenny is the Associate Director of Service at BrightHR. She has over nine years of experience leading the BrightHR team to provide exceptional customer support, helping us expand to over 1.3 million users worldwide. Jenny’s expertise in people management and streamlined processes has helped countless businesses achieve their growth potential, with unparalleled insights, support, and guidance to help them take their business to the next level.

Published Articles

A young woman with glasses smiling looking at Holiday pay

Rolled-Up Holiday Pay Guide for UK Employers

Rolled up holiday pay has become a key topic for UK employers following changes applying to leave years beginning on or after 1 April 2024. These reforms introduced a lawful route for using rolled up holiday pay for specific worker categories, reversing earlier restrictions that previously made the practice non-compliant. This guide outlines how...

Woman meditating for improved  mental health

How to create a mental health policy for your workplace

If you’re an employer in the UK and you haven’t got a mental health and wellbeing policy in place yet, now’s the time to change that. Not because it’s a box-ticking exercise, but because it’s one of the simplest, most powerful ways to support your team’s wellbeing—and protect your business at the same time. A workplace mental health and wellbeing...

A happy man in an apron smiles while holding a cup, representing a business owner thriving with flexible work hours.

Staggered hours

Staggered hours are one flexible working option that when used well, can completely change the way your team works. Whether you’re managing peak-time chaos, supporting employee wellbeing, or just trying to make 9-5 a little less rigid, staggered hours might be the quiet solution you’ve been looking for. So, if you’re curious about the meaning of...

Employer holding a workshop on career advancement to employee in an office

What employers need to know about career development

Career development is the ongoing process of helping employees build their skills, gain experience, and advance in their careers. It’s not just about promotions—it’s about continuous learning, goal setting, and professional growth. For businesses, investing in employee careers means creating an environment where employees feel valued, motivated,...

Employer and employee at a desk discussing personal development.

Employee personal development

When you’re running a business, it’s easy to focus on the bottom line. Revenue, KPIs, efficiency… all crucial. But, if you’re not investing in personal development at work, you’re missing a massive opportunity. Your employees aren’t just cogs in a machine. They’re people with aspirations, potential, and a interest in growing within your business....

A group of colleagues in an office, celebrating their success together with rewards and recognition.

The rewards stage of the performance management cycle

You’ve set goals, monitored progress, provided feedback and development and conducted a performance review. Now you’ve reached the final stage in the performance management cycle—recognition and rewards. This is your chance to show appreciation, reinforce positive behaviours, and keep your team engaged for the long haul. But it isn’t just about...