Outsourced Payroll Service Manager
Salary up to £55,000
Location
Manchester
Purpose
The business now seeks a Payroll Manager who will lead, shape, and successfully grow BrightHR’s Managed Payroll Service, ensuring all payroll processing activity for our large client base is completed on time, within budget and error-free.
Reports to
Head of Payroll Services
Hours of work
Monday – Friday 8:30am – 5pm
Day-to-day responsibilities include but are not limited to the below:
As an Outsource Payroll Service Manager, you will work closely with the Head of Payroll Services, supporting them with the continued growth of the payroll business, client retention and team management. Your responsibilities will include, however are not limited to:
Leading and managing the Payroll Managed Service, driving operational excellence, and promoting professional development.
Demonstrate accurate and timely Payroll Processing scheduling systems and methodology, building in contingency timescales to meet 100% BACS deadlines at all times.
Effectively manage Customer slippage and late data submission, advising on Supplementary Pay runs and chargeable re-runs as appropriate.
Ensuring all aspects of payroll processing for the portfolio of BrightHR Managed Payroll Service clients are completed accurately and within SLA timeframes. Measure client non adherence to agreed submission deadlines and liaise with clients to maintain delivery against agreed deadlines.
Ensuring all client queries are responded to and resolved within the BrightHR SLA.
Liaising directly with clients to fully understand their payroll needs, build relationships, and manage expectations.
Maintaining compliance with current UK payroll legislation, informing clients about any changes that may affect their business and people.
Developing and implementing internal processes and controls to ensure quality, accuracy, and security of payroll services.
Meeting departmental and service delivery KPIs and quality standards for the team.
Taking ownership of service improvement initiatives, drawn from internal and external stakeholder feedback.
Play a key role in working to enhance the BrightHR’s payroll service offerings to its clients.
Conduct regular service review meetings with key stakeholders, managing and reporting accuracy statistics by pay period. Manage all credit requests through the process, taking a standard approach to resolving compensation requests, as per contractual terms.
Flag any clients at risk of termination, proactively managing all service issues through full resolution in a timely manner.
Key requirements
Required skills and experience
You will be an experienced Payroll Manager capable of meeting the following criteria:
Deep understanding of UK payroll legislation and tax regulations.
Provide escalation support for in depth pay queries from both the Advisors and Payroll Specialists.
Experience in a payroll leadership or managerial role, or ready for the step-up.
Drive all regular auditing of key systems to ensure BrightHR’s compliance with any accreditations such as security (ISO9001), Quality Management Systems (27001) and ongoing Anti Money Laundering reporting requirements.
Deliver capacity management methodology that support accurate and timely Payroll Processing, monitoring individual Payslip productivity metrics and reporting on challenges during peak processing. Use of visual management and daily short interval control boards would be an advantage.
Ensure resources are deployed during Peak Processing to ensure capacity is met, and time off in lieu is taken back outside of Peak Processing.
Previous experience in either delivering or managing Outsourced payroll services, ideally within a Bureau environment.
Technically savvy, with the ability to identify feature or data gaps within HR and Payroll systems.
Experience in HR and Payroll systems, and the ability to manage a prioritised list of Product Enhancements.
CIPP qualified, or suitably qualified by experience.
Excellent ability in building and maintaining positive client relationships.
The ability to become a brand ambassador for BrightHR and its sister companies.
The ability to conduct full root cause analysis on any errors within timescales, giving the Customer assurances on actions to avoid re-occurrence.
BrightHR Benefits
Enhanced holidays – 25 days increasing to 27 after 2 years’ service and 28 after 5 years’ service
Private health care cover after 5 years’ service
New business referral scheme
Access to Health Shield
Access to the EAP service
Refer a friend scheme
Paid birthday leave
Pension scheme contribution increasing to 5% after 5 years’ service and again to 7% after 7 years’ service
Group life insurance
Eye care contribution
Free fruit
Travel Season Ticket loan scheme
Milestone recognition
Discounted products – Manchester City centre parking (AO Arena) / First Bus Travel Club Membership / Microsoft Home User programme / Anglian Home Improvements
Pace health Club (situated in the park Inn) discounted gym membership and spa treatments
Park Inn 20% off food and drink
New Century food and drink discount
Revolution De Cuba food and drink discount
Cycle 2 Work scheme* after probationary period
On site Gym
Bright Exchange perks
Values & Behaviours
Living the company values of We care, We take action, we innovate, we inform, and we do the right thing
We lead by example and recognise those living our values.
We drive the narrative by inspiring and engaging our team.
We collaborate with rigor and embrace diversity of thought.
We deliver with a united voice.
We take ownership by staying close to team performance by Super Coaching and Walking the Walk.
We keep our approach simple and stick to the playbook to deliver on promise.
We think critically and commercially, assess the situation before jumping to the solution.
We are BrightHR; the only software powered by HR, health & safety, and legal experts. Everything you need to simply manage your staff, all in one place, PLUS free tools to set your business apart.
We are on a mission to transform people management for businesses. We’ve been making life easier for employers since 2015 with our range of innovative software, are providing HR, H&S, and business support to over 95,000 businesses globally.
We are a people business. The market moves quickly and so do we. We put the customer first, working hard and always looking ahead, purposefully innovating to ensure peace of mind.
BrightHR is an Equal Opportunity and Disability Confident Employer, committed to diversity and inclusion without regard to protected characteristics.