Credit Controller
Salary up to £30,000
Location
Manchester
Purpose
This position is suitable for an individual who is bright, confident, positive and an excellent communicator. You will need to bring in experience in either a Credit Control, Customer Service or similar department and be capable of working in a fast paced, dynamic but supportive team environment.
The post holder will appreciate and be able to rise to the challenge of delivering the expected performance both from a team and as an active member of a team. Focusing not just on excellence in cash collection but also delivering targets in an environment of exceptional service and client care. A pragmatic, commercial approach to problem solving and excellent negotiation skills are all prerequisites for this rewarding role.
Reports to
Head of Credit Control
Day-to-day responsibilities include but are not limited to the below:
Develop, Daily motivation and drive to meet or exceed short term performance goals.
Taking responsibility for own daily collection call schedule.
Meet or exceed individual goals, KPIs and SLAs and take full accountability for the delivery of same.
Monitor performance against KPI’s & SLA’s and be able to explain deviations from targets including but not limited to:
- Movements in Aged Debtors profile
- Activity Stats (call volume, call time, email queue)
- Collections
Work with the Development and Service Delivery Manager to identify training requirements and agree coaching schedules.
Ensure direct call method is always the first collection contact attempted.
Initiate escalation of account queries where resolution is outside Payment Team authority or advice required.
Build and maintain a close working relationship with Customer services/client Experience and other business functions, to resolve all complaints to the clients’ satisfaction.
Liaise with internal stakeholders on account queries.
Key requirements
Required skills and experience
Accountability for the overall performance of the BHR credit function
Adherence to individual Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) for internal and external stakeholders
Cash Collection, Rescheduling Arrears, Direct Debit coverage, Outbound Call targets, Debtor Days, Collection Efficiencies, Aged Debt movements
To ensure a high level of attendance and punctuality
BrightHR Benefits
Enhanced holidays – 25 days increasing to 27 after 2 years’ service and 28 after 5 years’ service (22 Days for Field Sales)
Private health care cover after 5 years’ service
New business referral scheme
Access to Health Shield
Access to the EAP service
Refer a friend scheme
Paid birthday leave
Pension scheme contribution increasing to 5% after 5 years’ service and again to 7% after 7 years’ service
Group life insurance
Eye care contribution
Free fruit (office-based staff)
Travel Season Ticket loan scheme
Milestone recognition
Discounted products – Manchester City centre parking (AO Arena) / First Bus Travel Club Membership / Microsoft Home User programme / Anglian Home Improvements
Pace health Club (situated in the park Inn) discounted gym membership and spa treatments
Park Inn 20% food and drink discount
New Century 20% food and drink discount
Revolution De Cuba 20% food and drink discount
Cycle 2 Work scheme* after probationary period
On site Gym
Bright Exchange perks
Values & Behaviours
Living the company values of We care, We take action, we innovate, we inform, and we do the right thing
We lead by example and recognise those living our values
We drive the narrative by inspiring and engaging our team
We collaborate with rigor and embrace diversity of thought
We deliver with a united voice
We take ownership by staying close to team performance by Super Coaching and Walking the Walk
We keep our approach simple and stick to the playbook to deliver on promise
We think critically and commercially, assess the situation before jumping to the solution
We are BrightHR; the only software powered by HR, health & safety, and legal experts. Everything you need to simply manage your staff, all in one place, PLUS free tools to set your business apart.
We are on a mission to transform people management for businesses. We’ve been making life easier for employers since 2015 with our range of innovative software, are providing HR, H&S, and business support to over 95,000 businesses globally.
We are a people business. The market moves quickly and so do we. We put the customer first, working hard and always looking ahead, purposefully innovating to ensure peace of mind.
BrightHR is an Equal Opportunity and Disability Confident Employer, committed to diversity and inclusion without regard to protected characteristics