Resolving Conflict In The Workplace

Workplace conflict is inevitable, but how it’s handled can have a lasting impact on team morale and productivity. This course explores how disagreements develop and what can be done to resolve them constructively.

By improving communication and understanding different perspectives, employees can prevent situations from escalating and maintain professional working relationships. Handling conflict effectively helps create a more collaborative and respectful workplace.

The learning outcomes of this 30 minute course includes:

• An awareness of common sources of discord and some typical responses to it.

• An understanding of techniques to resolve conflict, address anger, and stop abusive behaviour.

• An understanding of mediating conflict between employees.

• An understanding of how to bridge contrasting perspectives with empathy and understanding.